Emotional response

(Dis)engaging staff

"Who do they think they are preaching to?"

A visit to a client's canteen earlier this week brought me face-to-face with one extremely disgruntled staff member. In the queue, my contact pointed out the points-based reward system staff can now choose to join, which incentivises choosing a meat-free or meat-and-dairy-free meal. Like a coffee-shop loyalty card, you accumulate points and get mystery prizes. The explicit motivation is calorie-reduction and carbon-reduction: a vegan meal has, it is explained, a lower carbon footprint and is better for you.

Bottled up discontent

I asked whether there had been any controversy about the scheme, knowing that promoting a lower-impact or reduced-meat diet is considered very hard in this Defra research.  Behind us, a member of staff neither of us knew spat out

"Well you're not allowed to disagree around here!"

She continued:

"Who do they think they're preaching to?  What makes them think they're always right? What do they think they're doing interfering with our private lives?"

She was clearly very angry about it.

The organisation in question is one which has a public and explicit commitment to a low-carbon future, and it could be expected that a high proportion of staff are personally committed to reducing their environmental impact.  So this reaction was surprising.

Unpacking the outburst

I think it's worth unpacking the points, to see if there's something to be learnt about engaging staff in this kind of impact-reduction activity:

  • 'Preaching' is a word often used when the recipient of the message considers themselves to be at least as 'ethical', if not more, than the person transmitting the message.  Perhaps this staff member considers herself to already have a strong personal set of ethics and practices, and resents the perceived implication that she needs to be told to do more.  Perhaps she is unhappy about the way the organisation approaches its corporate impacts, and resents being asked to make a personal change when she thinks not enough is happening at the bigger level.
  • 'What makes them think they are always right?'  I wonder if there was an opportunity for knowledgeable people within the organisation to challenge the underlying generalisation that meat-free is healthier or better from a carbon perspective, or to contribute to developing the project. Perhaps this person has specialist knowledge which leads her to be uncomfortable with this simplification?
  • 'Interfering with private lives'.  This is an interesting one. The setting for this initiative is a staff canteen, possibly (I don't know) subsidised by the employer.  People are not obliged to eat there, although it is cheaper and more convenient than going to local cafes.  The scheme is voluntary, and around 1/3 of the staff have joined it. the scheme includes small incentives for 'better' choices, but there are no disincentives for 'poor' choices.  Previous initiatives include asking people to use the stairs rather than the lift, and switching off equipment when not in use. These have been successful in reducing energy use in the buildings.  What is it about eating, which makes it feel part of this person's 'private life'?
  • 'You can't disagree around here'. This is a big problem in any organisation. When disagreement is counter-cultural to the point where a member of staff blurts it out to a stranger...  There's something unhealthy about a level of top-down orthodoxy which means that it does not feel safe to say no.  Every organisation needs mechanisms and culture which enable authentic conversation (this does not mean that every decision needs to be unanimous).

One dissenter?

Perhaps it doesn't matter that this one person feels this way.  After all, staff take-up of the initiative seems pretty high, and the person I was meeting was an enthusiastic user of the points scheme.

Or this one person could be giving voice to concerns and needs which are shared more widely.  If it's really the case that people find it very hard to tell colleagues that they disagree, then it will be hard to know.

Engage with resistance

Peggy Holman maintains that we serve our goals best when we engage with those who disagree and dissent.  Seek out difference, listen harder, enquire into the needs and concerns which are being offered as a gift into the conversation, understand the common aims and see where a 'yes, and' response might lead.

Richard Seel similarly champions diversity as a critical condition for emergence of new ways of doing things.

Let's reflect together

What else might have been going on here? What could the scheme designers have done to avoid this? And what can they do now, to respond?

Let me know what you think...

 

 

Adjective/abstract noun

These phrases have caught my attention recently. All were uttered by sustainability professionals working within different large well-known mainstream businesses.

"...restless dissatisfaction..."

"...chronic unease..."  (apparently the 'price of safety')

"...irrational optimism..."

Witty constructs: adjective/abstract noun.

Like a secret handshake, they signal the speaker knows that what's being done now is nothing like enough, that optimism is not justified (because trends have not yet reversed), but neither is panic or acute action.  This is a long emergency.

At a workshop last week, the adjective/abstract noun combination favoured by was 'blessed unrest', after Paul Hawken.

The combinations catch my eye (ear?) when there's some contradiction between the words, an element of surprise.  This can be very helpful when working with coaching clients: what's the insight, just out of reach, that the striking phrase is hinting at? When they capture the unknowability of this strange time we find ourselves in.

If not me, then who? Leadership and sustainable development

Holding out for a hero

We’re in a hole and we’re not making headway on the huge challenges that face us as a species and as a society.  Our so-called leaders shy away from action which isn’t incremental and easy.  We’re caught in a web of interlocking dependencies shoring up the status quo.  And meanwhile environmental limits are being breached every way we turn.  Why doesn’t somebody DO SOMETHING?

But hang on, what if we are the people we’ve been waiting for?

We, too, can be tempered radicals, positive deviants or social intrapreneurs – different labels for essentially the same ambiguous role: change makers on the inside of our organisation or community, wherever this may be.

This antidote to ‘great man’ leadership is explored in two books: The Positive Deviant (Parkin) helps you prepare and plan, Leadership for Sustainability (Marshall et al) is an edited collection of tales from fellow travellers, shared with a degree of honesty and openness which is unexpected outside the safety of a coaching conversation.

Who will show leadership?

Both books rightly assert that leadership can come from anywhere.  The leader may be the boss, but leadership is something any of us can practice.  And that’s lucky, because we need whole systems to change, not just individual organisations.  And systems don’t have a boss.  Leadership is necessarily distributed throughout the system, even if some people have more power than others.

Parkin’s positive deviant is someone who does the right thing

despite being surrounded by the wrong institutions, the wrong processes and stubbornly uncooperative people”.

They work to change the rules of the game.  Rather than waiting for stepping stones to appear they chuck in rocks, building a path for others as they go.

Effective leadership comes from surprising places within hierarchical structures, and can arise in situations where there isn’t any formal organisation at all.  This makes the positive deviant quite close to the tempered radical, yet Meyerson's work is a surprising omission from Parkin's index and bibliography.

Marshall et al see leadership

“as much [in] the vigilante consumer demanding to know where products have come from as [in] the chief executive promoting environmentally aware corporate practices.”

So none of us is off the hook.

What kind of leaders do we need?

If we are all in a position to show leadership, which qualities do we need to hone, to help us be really good at it?

Parkin is clear that we need to be ethical and effective.

Ethical

As Cooper points out in one of the chapters of Leadership for Sustainability, the scale of the transformation implied by how bad things are now means that doing things right is not enough: we need to do the right things.

It is not enough to show leadership merely in the service of your own organisation or community. With sustainability leadership the canvas is all humanity and the whole planet (All Life On Earth including Us, as Parkin puts it).  Regular readers of this blog, and participants on the Post-graduate Certificate in Sustainable Business will know that this is one of the distinctions I make between 'any old organisational change' and 'organisational change for sustainable development'.  See the slide 22 in the slide show here for more on this and other tensions for sustainability change makers.

To do this, the Positive Deviant has a ‘good enough’ understanding of a range of core sustainability information and concepts, and Parkin summarises a familiar set of priority subjects.  Less familiar are the snippets of sustainability literacy from classical antiquity which liven things up a bit: Cleopatra’s use of orange peel as a contraceptive and Plato’s observations of local climatic changes caused by overenthusiastic logging.

If you already know this big picture sustainability stuff, you may feel you can safely skip Parkin’s first, third and fourth section.  Not so fast.  I read these on the day DCLG published its risible presumption in favour of sustainable development.  DCLG’s failure to mention environmental limits and the equating of sustainable development with sustainable building is a caution: perhaps people who might be expected to have a good understanding of sustainability should read this section, whether they think they need it or not!

Effective

We need to understand the kinds of problems we’re facing.  Parkin offers use Grint’s useful sense-making triad to understand different kinds of problems which need different approaches:

  • tame (familiar, solvable, limited uncertainty),
  • wicked (more intractable, complex, lots of uncertainty, no clear solutions without downsides) and
  • critical (emergency, urgent, very large) problems.

The problems of unsustainability are very largely wicked (e.g. breaking environmental limits), and some are critical (e.g. extreme weather events).

Complex, uncertain and intractable situations require experimentation and agility, according to Marshall et al.  Parkin echoes this:

“By definition, we’ve not done sustainable development before ... so we are all learning as we go.”

Marshall et al go further:

“we doubt if change for sustainability can often be brought about by directed, intentional action, deliberately followed through.”

Superficial change may result, but not systemic transformation.  So leadership demands that we embrace uncertainty and release control.  This is pretty much what I'm trying to articulate here, so you'd expect me to agree. I do.

Parkin is dismissive of understandings of leadership in the context of chaos or distributed systems.  She may be right that it is a perverse choice to lead in this way if you are within an organisation which functions well in a predictable external context.  But as we have seen, leadership is most urgently required in situations which are much less simple than this, where there isn’t an obvious person with a mandate to be 'the leader'.  Dispersed leadership is a more accurate description of reality and a more practical theory in these situations.  There are some well-thought of organisational consultants and theorists worth reading on this.  For example Chris Rodgers and Richard Seel have both influenced my thinking.  AMED's Organisations&People journal regularly carries great articles if you want to explore this side of things.

From the installation of secret water-saving hippos in Cabinet Office (Goulden in Leadership for Sustainability) to John Bird setting up the Big Issue or Wangari Maathai founding of the "deliciously subversive" Green Belt Movement (some of Parkin’s choices as Positive Deviant role models), the reader can’t help but be personally challenged: how do I compare, in my leadership?  Am I ethical? Am I effective?

How will we get them?

How can we make ourselves more effective as leaders, where-ever we find ourselves?   How can we help others to show leadership?

These questions bring us to the educational and personal development aspect of these books.

Education and training

Leadership for Sustainability is a collection of personal stories gleaned from people who have been through the MSc in Responsibility and Business Practice at the University of Bath’s School of Management (succeeded by Ashridge Business School’s MSc in Sustainability and Responsibility and the MA in Leadership for Sustainability at Lancaster University School of Management).  Parkin designed Forum for the Future’s Masters in Leadership for Sustainable Development.  So you can expect that both books have something to say about how we educate our future leaders.

Parkin dissects the ways business schools have betrayed their students and the organisations they go on to lead.  Unquestioningly sticking to a narrow focus of value, not understanding the finite nature of the world we live in, and avoiding a critique of the purpose of business and economy, by and large they continue to produce future leaders with little or no appreciation of the crash they are contributing to.

Marshall and her colleagues have shown leadership in this field, using a Trojan horse approach by setting up their MSc in the heart of a traditional business school, and seeding other courses.  Positive deviance in practice!

Personal development

Formal training aside, we can all improve our sustainability leadership skills.

Parkin argues that as well as having a ‘good enough’ level of sustainability literacy, Positive Deviants need to practice four habits of thought.  These are:

  • Resilience – an understanding of ecosystems, environmental limits and their resilience, rather than the personal robustness of the change maker.
  • Relationships – understanding and strengthening the relationships between people, and between us and the ecosystems which support us.
  • Reflection – noticing the impact of our actions and changing what we do to be more effective, as a reflective practitioner.
  • Reverence – an awe for the universe of which we are a part

Action research

Of those four habits of thought, reflection is the one closest to the heart of Marshall’s Leadership for Sustainability approach.

Marshall, Coleman and Reason are committed to an action research approach, seeing it as

“an orientation towards research and practice in which engagement, curiosity and questioning are brought to bear on significant issues in the service of a better world.”

In her chapter, Downey reminds us of the ‘simple instruction at the heart’ of action research

“take action about something you care about, and learn from it.”

Marshall et al tell us that action research was central to the structure and tutoring on their MSc.  I have to confess to being unclear about the distinctions between action inquiry, action research and action learning.  Answers in the comments section, please!

Marshall et al’s action learning chapters are useful to anyone involved in helping develop others as managers, coaches, consultants, teachers, trainers and so on – required reading, in fact, for those wrong-headed business schools which Parkin criticises so vehemently.

The power of the action research approach shines through in the collection of twenty-nine stories, which made this book – despite the somewhat heavy going of the theoretical chapters – the most compelling sustainability book I’ve read in a long time.  People have taken action about things they care about, and they have learnt from it.

Their stories demonstrate that we encourage people to show leadership in part by allowing them to be humble and to experiment, not by pretending that only the perfect can show leadership.  The stories do not trumpet an approach or sell us a technique. They are travellers’ tales for people who’ll see themselves in the narrative, and be inspired and comforted by it.

What does it feel like, to be this kind of leader?

Does this kind of leader sound like you yet?  It could be – anyone can show leadership.  But perhaps you’re sceptical or looking for a reason why it can’t be you?  It sounds like a lot of hard work and there’s no guarantee of success.

Marshall and her colleagues on the MSc course have evidently created a safe space for people to reflect about their doubts and uncertainties as well as their hopes and insights.  Chapters including this kind of personal testimony from people like Gater, Bent and Karp are intriguing, dramatic and engaging.

Karp’s story about food procurement shows difference between action learning approach and leader as hero – she’s as open about the set-backs as the successes.

I instantly recognised Bent’s description of holding professional optimism with personal pessimism, and many people I know have had that same conversation: wondering where their bolt-hole will be, to escape the impacts of runaway climate change.

Gater’s story in a brilliantly honest account of his work within a mainstream financial institution, moving a certain distance and then coming up against a seemingly insurmountable systemic challenge.  In a model of authentic story-telling, he describes tensions I have heard so many organisational change agents express.  He talks about visiting his colleagues ‘in their world’ and inviting them to visit him in his.  At the end of his story, the two worlds remain unreconciled,

“but it was okay – I had done what I could do as well as I believe I could have done it, and that had to be enough.”

Concluding

Both books start from the premise that we can’t wait for others to show leadership – we need to show leadership from where we are.

But we know that’s hard: Downey reminds us that

“…those who protect the status quo get rewarded for the inaction that slows down change, while disturbers-of-the-peace who send warning signals are disparaged, demoted or dismissed.”

But for her that’s not an excuse to hang back:

“we are not too small, and there is no small act. Either way we shape what happens.”

Transparency alert: Penny Walker is an Associate of Forum for Future, of which Sara Parkin is a Founder Director.  Penny has also been a visiting speaker on the MSc in Responsibility and Business Practice run by Judi Marshall, Gill Coleman and Peter Reason, as well as being a tutor on what might be seen as a competitor course, the Postgraduate Certificate in Sustainable Business run by the Cambridge Programme for Sustainability Leadership in conjunction with Forum for the Future.

A shorter version of this review was first published in Defra's SDScene, here.

What if our conversations were deep, open?

I've met some interesting and challenging facilitators recently who have helped me reframe and explore my facilitation work and my sustainable development aims. Our conversations together have been so refreshing and enriching, we wondered if it might be possible to open them up to a wider group...

So we have created Deep Open.

It's a one-day workshop for people who are interested in groups, conversation, change and sustainable development.  We hope to enable conversations which allow us to be aware of our feelings (physical and emotional), alert to difference and conflict, challenging and honest.  We're going to experiment with having our feelings rather than letting our feelings have us.  We're going to experiement with not distracting ourselves when things feel uncomfortable.  We're going to try to resist being task-focussed, whilst staying together with purpose.

If you are intruiged by this - rather than irritated - then you might want to join us on 19th May in London for this workshop.

We're running the event in conjunction with AMED. The others involved are Johnnie Moore, Debbie Warrener and Luke Razzell.

Don't thingify the elephants

I've just got back from a great workshop organised by ODiN and run by Delta7.  We explored the use of pictures, in particular those which visualise 'the elephant under the table'. It's always great to see some old friends and meet new people.  Also good to have the time to reflect on stucknesses and opportunities in my own work which might helps us in this collective endeavour of forging a sustainable future.

So Julian's picture about climate change at first felt like a comfortable one for me to look at and discuss.  It was familiar territory, summarised what I consider to be an important part of my own work and practice, and gave me a platform to build on.

Too comfortable?

Someone raised the question of the shadow side of naming 'elephants under the table'.  (I can't attribute this insight, as ODiN meetings are Chatham House.)  He said that by 'thingifying' the metaphor of the elephants under the table, we can shrug off our personal responsibility for them.  I am not forgetful: I have 'senior moments' which exist independently of me.  I am not failing to pull my weight around climate change: society is in the grip of denial.

So here's my challenge to myself: to reflect on the sustainable development elephants, and give people courage to name them, without 'thingifying' them and thus distancing myself from them.

Kübler-Ross on the Parkland Walk

We got together with friends to go for a walk last Saturday: an urban jaunt of six miles or so, starting from our homes in N16 (North London).  We picked up the Capital Ring walk at the Castle Climbing Centre, stopping off to have a quick look at the thriving fruit and vegetable garden round the back.  Part of this site is run by Growing Communities as part of its Patchwork Farm, and supplies salad to local organic eaterie the Fat Cat Cafe on Stoke Newington Church Street. On past the reservoirs and we followed the canal round to Finsbury Park, where local Transition Town group were holding some sort of event.  We stop for a bit of cake (no tea, sadly) and soak up the optimistic face of local resilience.

On to the Parkland Walk.  This is a disused railway line which has become a much-loved and well-used path for cyclists, walkers and runners.

This is where we met the Kübler-Ross change curve, restyled as an artwork helping Parkland Walk passers-by move "From ignorance to bliss... confronting the psychology of Peak Oil".

I've been impressed at how useful this model is in helping us to understand our reactions to climate change since being introduced to it in this context by David Ballard some years ago.

The artwork had the different stages at intervals along the path, each marked by a word and ceramic faces hanging down around it.  Enjoy this selection.

Our little party responded to this conversation piece.  It was a chance to explain Peak Oil, and discuss its likely consequences.   We also pondered the different ways you might "accept" climate change.

I was reminded once again about how much of my work at the moment is about adapting to climate change (for example, facilitating stakeholder workshops about managed realignment at Medmerry and a separate stakeholder engagement process of UK's first Climate Change Risk Assessment).

It was a chance to discuss terminal illness and debate the validity of the change curve. And we also wondered about the ceramic faces - which of them embodied the stages most convincingly?

Avoiding the ‘groan fest’

Ever been in a meeting where everyone is sure they've tried everything, and nothing works? And nothing will ever work?

And it's everyone else's fault?

Sure you have!

Tempered radicals and other internal change agents face this kind of situation alot.  So do external consultants, activists and coach / facilitators.

"The eco-champions meetings I go to are a real groan fest!"

When I was faced with this heartfelt description in a training workshop, we spent a bit of time coming up with ideas.  But I was sure there must be some even better approaches than the ones we suggested.

So I posted a question on two great forums: AMED (the Association of Management Education and Development) and IAF (the International Association of Facilitators).

The useful suggestions from fellow facilitators, coaches and OD (organisational development) professionals gave me a lot of chew on, and the result is this article.  It was first published in the environmentalist, and has also been reproduced in the IAF Europe newsletter.

Your own experiences and suggestions are very welcome!

Not groaning,

Penny

 

Copenhagen - hiding behind the sofa

I'm finding it hard to listen to the news or read about the Copenhagen meeting, except through the fractured glimpses from other people's blogs. Reminds me of peeping at Dr Who through my fingers from behind the sofa.  Can't watch properly.  Can't look away completely either. These are the ones I've found particularly interesting :

  • George Monbiot - taking a very big picture on how we, as a species, divide into types about climate change, and showing very eloquently why this is so hard.
  • Living on Sunshine - the title of this blog alone is enough to raise the spirits, and with its provocative strapline "how old will you be in 2050?" (personally, 84, if I get there) reminds us old folk that if we're not going to lead, we'd better get out of the way and let the youngsters do it.

Will someone tell me what happened when it's over?

It's a beautiful day: am I allowed to enjoy it?

A bright, warm, sunny, late October day.

 

The sky is blue, butterflies are dancing through the air and a fat red dragonfly buzzes us as we walk along the footpath in our T-shirts.

I want to lose myself in how lovely it is, but part of me is saying "We'll be nostalgic about cold cloudy autumn days with proper rain once climate change kicks in".

Curses!  Sustainable development change agents have a hard time of it, what with being so aware of impending ecosystem collapse and the paltry efforts our organisations are making to stop it.

Can't we just enjoy the sunshine and let tomorrow worry about itself?

How do we feel about it? And how do we help ourselves feel effective, empowered and persuasive in the face of the latest information on ice melt, ocean pH and HIV/Aids? This survey of organisational change agents may help you feel less alone.

Take a look at this slide show, that illustrates the results of the same survey and draws some conclusions.

What do you feel about it?

*Update: Jonathon Porritt blogs about optimism and pessimism here.

*Update 2015: Roger Harrabin writes about scientists's tears, and the comments are very telling too.

 

I'm, uh, disappointed.

I work with this great mentor, called Hilary Cotton.  She's coached me over a long period of time, and her insights and support have been invaluable.

In our last session, I was describing the development of this website, and how the process that the web development team took me through obliged me to think really hard about what I do to help clients and to develop my field.  (Thanks Jonathan, David and Matthew!)

I mentioned the challenge that I have set myself here - for all my work to contribute to real change for sustainable development.

The work that needs doing is the work of transformation, and that's where my passion is.

But, maybe inevitably, it isn't where all my work is.

Some of the work clients ask for is a bit more workaday - more about being a bit better in today's context, than co-creating a transformed future.

And I was feeling uncomfortable about the incongruence, to the point of wondering if I should change the text on the page.

Thanks to Hilary's incisive questions, I had an insight: I was disappointed that not all my work is transformational, and I was letting my disappointment get right in the way.

The incisive questions technique leads you to identify limiting assumptions and replace them with liberating assumptions.

Here's the liberating assumption I came up with, which is also a reframing of my emotional response:

If I knew that respecting my disappointment will lead to understanding better the opportunities for transformation, I will pay it proper attention and be unafraid of it.

So here's the reframe: I can view my disappointment as a phenomenon, and be curious about it and what it teaches me about transformation.

I feel disappointed in what I've been able to do in this piece of work.  That's interesting.

And more, I can respect my disappointment, as a useful companion which can remind me about what I value and what my ambitions are.

Hello, Disappointment.  What can I learn from walking with you, looking you in the face and studying you for a bit?

And then I can bid it goodbye, and try on another attitude.

I'm going to look at this another way: with curiosity about what will happen, gratitude that the work was brought to me, and openness to what might emerge from it.

And I won't be afraid of being disappointed in the future.

Horror stories and denial - which makes me cringe more?

So I'm just topping up on today's environmental news feed (my feed of choice is The Guardian, a nice little app that even a web dilettante like me can add to their Google home page) and two stories stand out and demand a closer look. The first states, "Met Office warns of catastrophic global warming in our lifetimes".   The second say, "CO2 is green", which is less self-explanatory.  In fact, it's an astonishing TV ad running in the US aimed at scuppering a cap-and-trade bill - thanks to Leo Hickman for picking this up in his blog.

What I notice is that while reading them, I get that creeping feeling up the back of my neck and round to my jaw, and the sinking in my shoulders.  I'm physically cringing.  Not very much.  But it's there.

And which had the biggest cringe effect?  I can't be certain, but I'd say that CO2 denialists make me more unhappy than the Met Office's truly dire research.

So I wonder: what can I learn from this?

That I'm more comfortable with things which reinforce my existing world view, however awful?  Perhaps.

That we need to pull together now and use all our considerable intelligence and organising power to avert the worst and prepare a soft landing, and that I'd rather the US pro-CO2 lobby would 'get with the programme'.

I'm happier owning up to that as a reason!

The other thing I notice is that these cringe-related feelings are not empowering and motivating.  What I plan to do now is

  • forget I read either story,
  • remind myself of some of my reasons to be cheerful,
  • review my to-do list, and
  • plunge into productive work.

Does that make me a denialist too?

Psychology to save the planet

A recent report by the American Psychological Association, featured in the New Scientist, brings together some of the evidence and theory behind the 'positive thinking' approach to communicating about climate change. It goes something like this: people will block up their ears if you tell them the scary facts and make them feel bad.  Instead, discover what already motivates them and makes them feel good, and use that knowledge to promote the new behaviours you'd like them to adopt.  You might not mention the climate change links at all.

The areas picked up the NS article are:

  • social networks
  • immediate feedback
  • competitive instincts
  • fitting in with the crowd

I'm very excited that this kind of psychological analysis is seeping into the world of technical experts and physical sciences.   How have you been using psychology to help engaging people more effectively?

Just too depressing to think about

At a gathering of friends, new and old, over Easter, I'm asked, "What is it exactly that you do then, Penny?"  After a few fumbling attempts to explain,  they get it. Their responses, though, are telling:

“Yes, because I just wouldn’t think about climate change at all if I didn’t have to.”

“It’s just too depressing to think about.”

“And too frightening.”

“And you just feel overwhelmed. The more I know, the less I feel able to do anything about it.”

Those are the responses of my friends.  As professionals in our field, however, what is our duty to our clients? What do we do with their feelings of fear, depression and powerlessness?

An 'every-day' response might be to rescue people from their feelings, so as to spare them (and our) discomfort.  "It's OK, I'm sure we'll get through it, there's nothing to get upset about."

But I think that as professionals intervening with our clients, or active citizens helping to run grass-roots activities, that's not sufficient.

The work of people like Joanna Macy and Mary-Jane Rust can help us.  It can help us to understand the causes of despair.  And it can help us to honour it without being disempowered by it.  So we can confront that depressing thought and begin to make a path of our choosing.

Part of a wider change movement

This is a slide show that I gave to the EABIS Colloquium in 2008.  It presents the results of a survey I conducted of organisational change agents, and asks how we can better support ourselves, and each other, at a time when we're getting better informed (and many of us more anxious) about the sustainability crisis.

 

View more presentations from PennyWalker.

There's also a paper and a  journal article to accompany the slides.  The article / chapter was originally published in Greener Management International and in "Consulting for Business Sustainability", edited by Chris Galea.